ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 734-215-5853 (TTY: 711).
ATTENTION: If you speak a language other than English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call 734-215-5853 (TTY: 711) or speak to our office.
Our commitment
Joy Family Center, PLLC d/b/a Joy Mental Health Group complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex. We do not exclude people or treat them differently because of any of these.
We also follow Michigan’s civil rights laws, which protect people from discrimination based on religion, race, color, national origin, age, sex, sexual orientation, gender identity or expression, height, weight, familial status, marital status, and disability.
Free help we provide
For people with disabilities
- Qualified sign language interpreters, in person or by video
- Written information in other formats, such as large print, audio, and accessible electronic formats
- Other reasonable changes to how we provide care, so you can take part fully
For people whose primary language is not English
- Qualified interpreters, at no cost to you
- Information written in other languages
You don’t need to bring your own interpreter, and we won’t ask a family member or child to interpret for you except in an emergency or if you ask for that yourself. Some of our clinicians also provide care in Spanish.
To ask for any of these, call 734-215-5853 (TTY: 711, Michigan Relay), email office.manager@joyfamilycenter.com, or tell our office or your clinician.
If you think we did not provide these services or discriminated against you
You can file a grievance with our Section 1557 Coordinator. You can file in person, by mail, by phone, by fax, or by email, and our coordinator can help you write it.
Section 1557 Coordinator, Joy Mental Health Group
2350 Washtenaw Ave, Suite 3, Ann Arbor, MI 48104
Phone 734-215-5853 (TTY: 711) · Fax 855-952-2422
office.manager@joyfamilycenter.com
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
- Online at the OCR Complaint Portal
- By mail: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201
- By phone: 1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at hhs.gov/ocr/complaints.
Related
Read our Accessibility Statement for help using this website, and our Notice of Privacy Practices for how we protect your health information.